Terms and conditions of sale

Last updated: September 2026

English translation provided for convenience. In case of any discrepancy, the French version prevails.

1. Purpose and scope

These terms govern the communication and public relations consulting services offered by Léo Allouche, sole trader operating under the trading name comm’1pro (SIRET 840 047 997 00019, 5 rue Fongate, 13006 Marseille), hereinafter “the Provider”.

They are intended exclusively for professional clients acting for the purposes of their commercial, craft, professional or non-profit activity (“the Client”). Any order implies their unreserved acceptance.

2. Services

The services are those described on the site at the time of the order: visual identity creation, communication materials, photographs and videos, online presence optimisation, copy and posts. They are selected by the Client in the offer builder, then confirmed in writing by the Provider (WhatsApp or email).

The Provider is bound by an obligation of means. No quantified result is guaranteed, in particular regarding search engine rankings or recommendations by artificial intelligence assistants.

3. Prices

Prices are expressed in euros, net of tax: VAT not applicable, art. 293 B of the French Tax Code. The price of each service is the one shown on the site on the day of the order. A sliding discount applies to one-off services according to their number (−5% for 2 services, −10% for 3, −15% for 4, −20% for 5 or 6, −25% for 7 or 8, −30% from 9). Monthly services (article 13) keep their price. Prices shown are rounded in the Client’s favour.

Any travel costs, at the Client’s request, are subject to a separate quote.

4. Order

The order is placed by the Client by selecting the desired services in the offer builder. It becomes firm once the Provider has received the deposit and confirmed the order in writing. Before this payment, the Client may freely withdraw.

Before any order, the Client may also discuss their needs with the Provider by WhatsApp or email.

5. Payment

A deposit of 50% of the price is payable on order. The remaining 50% is payable on delivery, once all the services have been delivered and approved by the Client. The Client may also pay the full amount on order.

Payment is made by bank transfer, including instant transfer, to the details provided at the time of the order, quoting the reference given, or, when this option is offered, by card through the secure Stripe service. The project starts on receipt of the deposit.

In the event of late payment, penalties are due automatically, without any reminder, at three times the legal interest rate. A fixed indemnity of €40 for recovery costs is also due (articles L441-10 and D441-5 of the French Commercial Code).

6. Lead times

Lead times are specified when the order is confirmed. As a guide, they range from two to four weeks depending on the services, from receipt of the deposit and of all the necessary materials provided by the Client. They are extended by the time the Client takes to provide these materials or to approve the stages.

7. Client’s obligations

The Client provides the necessary information, text, images and access as soon as possible, and warrants holding the rights to them. The Client approves the deliverables or requests changes within the limits set for each service (for example, two rounds of changes for a logo).

8. Right to changes

Each service delivered entitles the Client to a free revision if the result does not suit them, within the scope originally ordered. This guarantee applies within a reasonable time after delivery and is in addition to, not a replacement for, the rounds of changes already included for certain services (article 7).

9. Intellectual property

The usage rights to the creations delivered (logo, brand guidelines, materials, photographs, videos, text) are assigned to the Client, worldwide and for the legal term of protection, upon receipt of full payment. This assignment is confirmed in writing on delivery, with the source files. Until full payment, the creations remain the property of the Provider.

The Provider may use artificial intelligence tools as creative tools and remains responsible for the creative choices. Unless the Client refuses in writing, the work may be listed among the Provider’s references.

10. Refunds, cancellation and termination

The Provider does not issue refunds once a service has started: the guarantee offered to the Client is the right to changes in article 8, which allows an unsuitable result to be redone rather than refunded. Before the service starts, that is, before the deposit is received, the Client may freely cancel the order without owing anything (article 4).

Once the service has started, the deposit is retained by the Provider in return for the work undertaken. If the Client interrupts the assignment, the Client pays for the work carried out, up to the agreed price. The Provider may suspend or stop the assignment if the Client does not provide the necessary materials despite a reminder.

11. Liability

The Provider’s liability is limited to direct and foreseeable damage and may not exceed the price actually paid for the service concerned. It does not cover indirect losses, in particular loss of revenue or customers.

12. Personal data

The processing of personal data is described in the legal notice and privacy policy.

13. Monthly services

Some services are monthly: Google profile kept up to date, website kept up to date, social media managed for you, monitoring and online reputation. Their content is as described on the site on the day of the order.

They carry no minimum term. The first month is paid on order. They are paid by card only: the following months are charged automatically, on the same date each month, to the card used for the order, via Stripe. A receipt is sent for each payment.

The Client may end them at any time, by simple message (email or WhatsApp), with no charge or justification. Cancellation takes effect at the end of the month already paid; no further payment is taken afterwards. A month that has started is not refunded. comm’1pro may also end them with one month’s notice.

14. Governing law and disputes

These terms are governed by French law. In the event of a dispute, the parties will first seek an amicable solution. Failing that, the competent courts of Marseille have sole jurisdiction, subject to mandatory rules.